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Last updated October 10, 2024
We are London Emergency Plumbing (‘Company‘, ‘we‘, ‘us‘, or ‘our‘). Our VAT number is 435285292.
We operate the website https://londonemergencyplumbing.co.uk (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).
You can contact us by phone at (+44)02080641046, email at info@londonemergencyplumbing.co.uk, or by mail to 71-75 Shelton Street, London WC2H 9JQ, UK, London, England WC2H 9JQ, United Kingdom.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and London Emergency Plumbing, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by info@londonemergencyplumbing.co.uk, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.
We recommend that you print a copy of these Legal Terms for your records.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use or internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the ‘PROHIBITED ACTIVITIES’ section below, we grant you a non-exclusive, non-transferable, revocable licence to:
solely for your personal, non-commercial use or internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@londonemergencyplumbing.co.uk. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions and contributions
Please review this section and the ‘PROHIBITED ACTIVITIES’ section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material (‘Contributions’). Any Submission that is publicly posted shall also be treated as a Contribution.
You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.
When you post Contributions, you grant us a licence (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicence the licences granted in this section. Our use and distribution may occur in any media formats and through any media channels.
This licence includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.
You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:
You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.
Copyright infringement
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the ‘COPYRIGHT INFRINGEMENTS’ section below.
By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorised purpose; and (5) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, ‘Contributions’). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorise sublicences of the foregoing. The use and distribution may occur in any media formats and through any media channels.
This licence will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorise any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organise a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.
The Services may contain (or you may be sent via the Site) links to other websites (‘Third-Party Websites’) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (‘Third-Party Content’). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
We care about data privacy and security. Please review our Privacy Policy: https://londonemergencyplumbing.co.uk/privacy-policy/. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Kingdom. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Services, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom.
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a ‘Notification’). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
These Legal Terms are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. London Emergency Plumbing and yourself both agree to submit to the non-exclusive jurisdiction of the courts of London, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in the United Kingdom, or in the EU country in which you reside.
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a ‘Dispute’ and collectively, the ‘Disputes’) brought by either you or us (individually, a ‘Party’ and collectively, the ‘Parties’), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least ninety (90) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
The services are provided on an “as-is” and “as-available” basis. You agree that your use of the services is at your own risk. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, related to the services and your use of them, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not make any guarantees or representations regarding the accuracy, reliability, or completeness of the content provided through the services or any websites or mobile applications linked to the services. We will not be responsible or liable for:
(1) Any errors, mistakes, or inaccuracies in the content or materials provided through the services;
(2) Any personal injury, property damage, or other loss of any kind resulting from your access to or use of the services;
(3) Any unauthorized access to or use of our secure servers and/or any personal information or financial information stored on them;
(4) Any interruption, delay, or ending of transmission to or from the services;
(5) Any bugs, viruses, trojan horses, or other harmful software that may be transmitted to or through the services by any third party;
(6) Any errors, omissions, or losses resulting from the use of any content, materials, or information posted, transmitted, or otherwise made available through the services.
We do not guarantee, approve, or take responsibility for any products or services advertised or offered by third parties through the services, any linked website, or any website or mobile application featured in advertising materials.
We will not be a part of, or responsible for monitoring, any transaction between you and any third-party provider of products or services.
As with any purchase or use of products or services through any platform or environment, you should use your own judgment and take appropriate care when making decisions.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
Opting Out
If at any time you wish to stop receiving SMS messages from us, simply reply to the text with “STOP.” You may receive an SMS message confirming your opt out.
Message and Data Rates
Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.
Support
If you have any questions or need assistance regarding our SMS communications, please email us at info@londonemergencyplumbing.co.uk or call at (+44)02080641046.
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
1.1. London Emergency Plumbing is a team of highly qualified technicians and plumbers dedicated to resolve the plumbing issues faced by the residents of London and Greater London, such as those of leaking pipe, sink blockage, toilet repair, boiler repair, or clogged drainage system. London Emergency Plumbing offers a wide range of plumbing and drainage Services in both residential and commercial facilities, including emergency plumbing and heating service, that is available 24 hours a day 365 days a year. Whether the problem is as simple as a leaking tap or as big as a leaking ceiling, the London Emergency Plumbing team is just one call away, and will send the nearest technician directly to the property to fix the issue. 1.2. These Terms and Conditions form a part of the contract under which London Emergency Plumbing arranges for the supply of plumbing services (“Services”) to you by independent, self employed professional workmen (“Engineers”), who have been carefully selected and arranged by London Emergency Plumbing to resolve the plumbing issues at your property. For the purpose of these Terms and Conditions, London Emergency Plumbing acts as the agent and the Engineers act as the principal. Additional terms that take into account any applicable rules, regulations or policies are updated on the London Emergency Plumbing website from time to time, and are deemed to be automatically incorporated within these Terms and Conditions by reference.
2.1. You can order any of the available Services from our website by making a call on the given number or emailing us at the given email address (henceforth, a “Service Order”). London Emergency Plumbing will accept your Service Order when we email (or otherwise communicate with) you with a formal confirmation, at which time a contract between you and the concerned Engineers will be established. In this confirmation communication, we will specifically draw your attention to the costs of providing our Services (and/or products associated with the Services), and the timeframe of providing the same. 2.2. As soon as you agree and confirm the details of the date, time and pricing of the Services, we will make the necessary arrangements with the concerned Engineer, who will exercise reasonable skill, care and diligence in the performance of the Services and keep you updated further regarding the expected completion date and time for the Services. 2.3. If any item(s) in the Service Order are not currently available or capable of being provided, for example, due to unexpected constraints on the available resources, or any unintentional error in the pricing or description of the Services, or any other factor beyond the reasonable foresight and planning of the Engineer that makes them unable to provide the Services within a reasonable timeframe, London Emergency Plumbing will attempt to notify you as soon as possible and will not bill you for any pertinent Services (and/or products associated with the Services), and treat the Service Order as cancelled. 2.4. London Emergency Plumbing will use all reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the confirmation communication; however, time shall not be of the essence of the contract established between you and us in the performance of our obligations. If the Engineer is unable to complete the Services within the estimated timeframe or within the same day, payment will still be due for the partial service and time spent. This will be typically consisting of the callout fee, hourly rate, any materials charged as well as the admin fee and the 20% VAT charge. 2.5. London Emergency Plumbing may charge you for any additional costs incurred by the Engineer as a result of you unnecessarily denying the Engineer any access necessary for them to provide the planned Services. In connection with the above, London Emergency Plumbing reserves the right to terminate the contract if, despite our best efforts, the Engineer is unable to get in touch with you or (re)schedule entry to your property. 2.6. London Emergency Plumbing makes every reasonable effort to strictly adhere to the planned appointment timings, but due to unforeseen circumstances, this cannot be hundred percent guaranteed. Availability of the concerned Engineer at the time of booking, location of the requested service, and/ or any technical arrangements required to be procured by us before commencing the work tend to affect our response time. If you need our emergency assistance within an hour of placing your Service Order, you must pay for our emergency rates, which is higher than usual, and will be notified at the time of placing and confirmed after the accepting of your Service Order by us. 2.7. London Emergency Plumbing will not be liable for any start-up delays caused by factors beyond our control or authority. We will make all possible attempts in notifying you about the delay as soon as possible, and take all necessary steps to minimise the effect of such delay. However, if the delay affects you significantly, you may choose to terminate the contract after paying for the Services (and/or products associated with the Services) provided towards your Service Order till then, if any. Refund of any payment for unperformed Services as a result of your termination of the contract will not be possible. 2.8. London Emergency Plumbing may stop providing you with the Services (and/or products associated with the Services) for any of the following reasons: (i) to resolve technical issues or implement necessary technical adjustments; (ii) to revise the Services to reflect any modifications in applicable laws or other regulations; (iii) to make adjustments to the Services, either in response to your requests to the Engineer (or us) or in response to our notifications to you; or (iv) to ensure there is no pending payment for the Services rendered till date. In all cases, we will make every effort to notify you as soon as possible that we are stopping the provision of Services (and/or products associated with the Services) and in case of (iv), give you suitable opportunity to clear any unpaid balance before resuming the Services. 2.9. London Emergency Plumbing’s primary service area is the City of London and adjoining Boroughs of Greater London in United Kingdom. As a result, we reserve the right to refuse a Service Order from and/or make alternative arrangements for a Service Order requested from addresses outside our primary service area.
3.1. London Emergency Plumbing reserves the right to make necessary changes or modifications to the Service Order to account for any changes in the pertinent laws and regulatory requirements and/or to put into practise technical modifications and enhancements, such as to handle a health and/or safety issue. Before incorporating any such changes, London Emergency Plumbing (or the concerned Engineer) will attempt to notify you, and give you suitable opportunity to review the modifications in the Service Order and confirm the same. If you are not happy with the modifications, you may choose to terminate the contract by contacting us and clearing all pending payment for the Services (and/or products associated with the Services)received up to the point that such changes are notified to you. 3.2. You may also request any changes or modifications to your Service Order by contacting us. If the modification is feasible, we will inform you about the relevant changes in pricing, delivery, or anything else that would be appropriate for you to know as a result of your requested change, and then proceed to deliver our Services as per the requested modifications after you confirm the revised pricing and delivery.
4.1. London Emergency Plumbing will include a pricing estimate of the Services in the confirmation email/ communication sent to you and will wait for your written acceptance of the same before starting any work. This pricing estimate is typically inclusive of all applicable tax and fees, but may be different from the final payable amount, which will be calculated after the completion of the Services and take into account any additional products or service deemed necessary by the Engineer and/or requested by you at the time of performance of the Services. Please note London Emergency Plumbing charges a minimum callout fee for all requested appointments, irrespective of any subsequent cancellation on your part. This callout fee is typically billed as the charge for the Engineer’s time for making any part of or the entire journey to the customers property, in addition to the otherwise applicable hourly rate mentioned in the confirmation email. 4.2. Despite our best efforts, sometimes it is possible that some of the Services (and/or products associated with the Services) that are offered for sale may be incorrectly priced. Before accepting your Service Order, we will typically check the prices to ensure that the lower price is charged. If the prices happen to increase after the placing of your Service Order and before our confirmation, we will always notify you and wait for your instructions and approval of the revised prices. If the prices happen to decrease after the placing of your Service Order and before our confirmation, we will refund the difference. 4.3. All payments are due as soon as you receive our invoice and must be paid on the same day. Late payments are subject to a late penalty calculated at 8% (eight percent) over and above the Official Dealing Rate of the Bank of England as applicable from time to time. You are not entitled to withhold payment of any amount which is due or to set off against any such amount any cross-claim (whether liquidated or unliquidated) for any sum or sums for which we do not admit liability. 4.4. London Emergency Plumbing adheres to strict industry security standards for payment processing and accepts online payment through all international credit cards, debit cards, and bank transfer. It is your responsibility to ensure that a valid card number and billing address is provided for us to successfully process your payment. If your card is issued in a foreign currency other than GBP(£), pricing will depend on applicable foreign exchange rates as per your bank’s rules and regulations. In case you have any question about the pricing or method of payment, feel free to reach out to our customer support before making the payment. London Emergency Plumbing does not store any financial information including card details from our customers and accept no liability for any error in any third-party payment gateway under any circumstances whatsoever.
5.1. At all times, you will be responsible for making sure the working atmosphere is safe, secure and accessible for London Emergency Plumbing’s Engineer(s) to come and commence the Services at your property. In addition to making all necessary arrangements with the appropriate parties or authorities for any applicable authorisation, permits, licence, consent including but not limited to traffic controls and signals needed in connection with carrying out the Services at your premises, you must grant London Emergency Plumbing clear access to your property in order for the Engineer to complete their work. 5.2. If required, you must give permission for the Engineer to pass through any neighbour’s or other third-party property. You shall indemnify and hold harmless London Emergency Plumbing and their Engineer(s) against all actions, claims or demands for any losses suffered or incurred by such neighbours or third parties arising directly or indirectly in connection with the Engineers’ use or access of their property. 5.3. If feasible, you must give London Emergency Plumbing a plan of the drain layouts when it comes to drainage works and Services. If this is not possible, London Emergency Plumbing retains the right to impose additional fees at their current rate in the event that blockages develop in drains not covered or identified by you in your Service Order but needs to be fixed by London Emergency Plumbing as a part of completing the Services to the fullest extent. 5.4. London Emergency Plumbing will commence any and all Services on the good faith assumption that you have obtained all required authorisations and permits as outlined above, and will be responsible for confirming or verifying the same under any circumstances whatsoever. You shall indemnify and hold harmless London Emergency Plumbing and their Engineer(s) against all actions, claims or demands for losses suffered or incurred by London Emergency Plumbing, whether direct, indirect, or consequential, as a result of your failure or delay in obtaining such authorisations or permits.
6.1. London Emergency Plumbing offers three months guarantee on workmanship with respect to any fully-paid Services carried out by an Engineer authorised by London Emergency Plumbing, applicable from the date of completion of the Service Order, over and above any applicable manufacturer’s warranty. Please check for and confirm the applicable guarantee on the invoice supplied to you by the Engineer after the completion of your Service Order. If nothing is mentioned in the invoice, it is likely that the particular Services (and/or products associated with the Services) requested by you in your Service Order is not eligible for any guarantee. In such case, nothing said or done by the Engineer will bind London Emergency Plumbing in providing you with any guarantee, with the exception of any valid court order. 6.2. London Emergency Plumbing does not offer any guarantee on Services with respect to (i) blockage in drainage and waste systems; (ii) property or installations that are more than 10 years old; (iii) materials supplied by you or any third party not affiliated with London Emergency Plumbing. 6.3. All guarantees offered by London Emergency Plumbing will become null and void with immediate effect if the serviced item /appliance is (i) subject to your abuse or misuse; (ii) repaired, serviced, modified or altered by any person other than an Engineer authorised by London Emergency Plumbing; or (iii) repaired, serviced, modified or altered by any person against the written or oral instructions of an Engineer authorised by London Emergency Plumbing.
7.1. London Emergency Plumbing will make all reasonable efforts to advise you of any unavoidable loss or damage to your property that must be made in order to carry out the Service Order. However, under no circumstances London Emergency Plumbing or any of its directors, employees, partners, agents, suppliers, or affiliates can be held liable for any loss or damage that is not reasonably predictable under the normal course of rendering the Services, as well as for any incidental, consequential, special or indirect damages including but not limited to damages for business interruption, loss of profit, loss of data, loss of goodwill and the like, that arises out of the use or inability to use your property during the time our Engineers are providing their Services. 7.2. London Emergency Plumbing categorically disclaims all liability and responsibility for any loss or damage incurred by you or your property in the course of the Engineer’s service in analysing and fixing any drainage, gas, plumbing or blockage issues, including but not limited to any removal of bathroom fixtures, fittings, vanities, panels, accessories, furniture, plaster paintwork, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles, etc.), internal and exterior walls and wallpapers where pipework is/must be routed, and similar areas. Furthermore, any and all waste materials generated as a result of London Emergency Plumbing’s work in the aforesaid aspect must be removed by you. Our Engineers are not liable for removal of any rubbish or any damages caused by the removal of rubbish. 7.3. The repairing of any pre-existing problems or damage to your property that is discovered by the Engineer at the time of performing the Services but which was not specifically mentioned in your Service Order is also outside the scope of London Emergency Plumbing’s liability and responsibility, unless you authorise the necessary modifications to the existing Service Order along with the payment of any additional charges, as applicable. 7.4. You agree and accept that it will be exclusively your responsibility to safeguard yourself and your property at all times during which the Engineer continues with their service. To avoid any unintentional loss or damage, we strongly advise you to temporarily shift, remove, dismantle, disconnect or cover any item within the working space that may hamper with the Engineer’s Services.
8.1. London Emergency Plumbing reserves the right to terminate any contract with reasonable notice in case of any of the following circumstances – (i) You fail to make any pending invoice payment even after repeated reminders; (ii) You fail to timely supply us with any relevant information we need in order to perform our Services; (iii) You fail to grant us timely entry and access to your (or any neighbour’s or third-party) property that is necessary to perform our Services; or (iv) You refuse to accept the delivery of the Services (and/or products associated with the Services) in spite of a confirmed Service Order. 8.2. You reserve the right to terminate any contract with reasonable notice in case of any of the following circumstances – (i) London Emergency Plumbing makes significant delay and/or fails to complete the Service Order for reasons that are not outside their control or authority; (ii) London Emergency Plumbing makes any significant modification to your Service Order which you do not agree to for any reason; (iii) London Emergency Plumbing violates any applicable legal or technical regulation(s) that has the potential to pose significant health and safety risk to you or your premises. 8.3. Irrespective of which party terminates the contract, you will be liable to clear any pending payment for the Services (and/or products associated with the Services) expended for your Service Order till then, if any, at the applicable rate current on the date of termination of the contract.
9.1. London Emergency Plumbing will make every attempt to start and finish the work on schedule, but cannot be held responsible if something happens that makes it impossible for London Emergency Plumbing to complete the work, including things that are out of its reasonable control, including, but not limited to, acts of God, governmental actions, war or national emergency, acts of terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, explosion, flood, storm, epidemic, lock-outs, strikes or other labour disputes, failure of a utility service or transport network, or restraints or delays affecting carriers or inability or delay in obtaining supplies or adequate or suitable materials, or other similar event.
10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. All disputes as to the validity, execution, performance, interpretation or termination of these Terms and Conditions will be submitted to the exclusive jurisdiction of the competent courts of London. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, such invalidity will not affect the enforceability of any other part or provision of this Agreement. London Emergency Plumbing may assign, transfer, charge, sub-contract or deal in any other manner their duties and obligations under these Terms and Conditions to any person, company or third-party without prior notice or consent. No omission or delay by us in exercising a right under these Terms and Conditions shall constitute or operate as a waiver by us of any right to exercise that right in the future or of any other rights under these Terms and Conditions. 10.2. London Emergency Plumbing reserves the right, at their sole discretion, to modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting of the same on our website. You agree to review this document periodically to be aware of such modifications and your continued access or use of the London Emergency Plumbing website shall be deemed as a conclusive acceptance of such modified Terms and Conditions.
London Emergency Plumbing
71-75 Shelton Street, London WC2H 9JQ, UK
London, England WC2H 9JQ
United Kingdom
Phone: (+44)02080641046
