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Last updated October 10, 2024
THE AGREEMENT: The use of this website and services on this website provided by London Emergency Plumbing LTD (hereinafter referred to as “Website”) are subject to the following Terms & Conditions, all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as “Website”) and any services provided by or on this Website (“Services”).
“Agreement” denotes this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website.
“We,” “us,” and “our” are references to LONDONEMERGENCYPLUMBING.CO.UK.
“User,” “You,” and “your” denotes the person who is accessing the website for taking or availing of any service from us. User shall include the company, partnership, sole trader, person, body corporate, or association taking services of this Website.
” Website” shall mean and include londonemergencyplumbing.co.uk and any successor Website of the Company or any of its affiliates.
Parties: Collectively, the parties to this Agreement (We and You) will be referred to as Parties.
We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.
You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.
USER CONTENT
The website permits you to share content, post comments, feedback, etc., but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.
When posting content to the website, please do not post content that:
You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of londonemergencyplumbing.co.uk.
We will approve link requests from these organizations if we determine that the link will not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, are not permitted to link); (b) the organization does not have an unsatisfactory record with us, and (c) the benefit to us from the increased visibility associated with the hyperlink outweighs the cost of the link.
We allow these links if the link: (a) is not misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party or its products or services; and (c) is appropriate to the linking party’s website.
If you are one of the organizations listed in paragraph 2 and would like to link to our website, please contact us at contact@londonemergencyplumbing.co.uk. List any URLs from which you intend to link to our Web site, along with the URL(s) on our site to which you would like to link. Response time is 2-3 weeks. Those approved may link to our site as follows:
No use of the London Emergency Plumbing LTD logo or other artwork will be allowed for linking absent a trademark license agreement.
Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include but are not limited to power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and conditions.
To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless London Emergency Plumbing LTD and its affiliates and/or related entities, whether direct or indirect, current, former or future, and its and their respective current, former, or future officers, directors, employees, agents, successors and assigns and related third parties (each an “Indemnified Party”), for any claims, causes of action, debts, damages, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of any third-party claim that (a) your use of or inability to use the Services, (b) any user postings made by you, (c) your violation of any terms of this Agreement or your violation of any rights of a third party, or (d) your violation of any applicable laws, rules or regulations, except to the extent caused by any unlawful or negligent act or omission by London Emergency Plumbing LTD. London Emergency Plumbing LTD reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with London Emergency Plumbing LTD in asserting any available defences. An Indemnified Party may participate in the defence by counsel of its own choosing, at its own cost and expense. You shall not settle any claim that adversely affects an Indemnified Party or imposes any obligation or liability on an Indemnified Party without the Indemnified Party’s prior written consent.
You understand and agree that we (A) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties, and (B) shall not be responsible for any materials posted by us or any third party. You shall use your judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.
Further, we shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user using the londonemergencyplumbing.co.uk Website, including loss of data or information or any kind of financial or physical loss or damage.
In no event shall London Emergency Plumbing LTD, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content attained from the service; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.
We may, from time to time and at any time without notice to you, modify this Agreement. You agree that we have the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.
If you would like to contact us to understand more about terms or wish to contact us concerning any matter, you may do so via the contact us or email us at contact@londonemergencyplumbing.co.uk.
This document was last updated on August 14, 2022
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
1.1. London Emergency Plumbing is a team of highly qualified technicians and plumbers dedicated to resolve the plumbing issues faced by the residents of London and Greater London, such as those of leaking pipe, sink blockage, toilet repair, boiler repair, or clogged drainage system. London Emergency Plumbing offers a wide range of plumbing and drainage Services in both residential and commercial facilities, including emergency plumbing and heating service, that is available 24 hours a day 365 days a year. Whether the problem is as simple as a leaking tap or as big as a leaking ceiling, the London Emergency Plumbing team is just one call away, and will send the nearest technician directly to the property to fix the issue. 1.2. These Terms and Conditions form a part of the contract under which London Emergency Plumbing arranges for the supply of plumbing services (“Services”) to you by independent, self employed professional workmen (“Engineers”), who have been carefully selected and arranged by London Emergency Plumbing to resolve the plumbing issues at your property. For the purpose of these Terms and Conditions, London Emergency Plumbing acts as the agent and the Engineers act as the principal. Additional terms that take into account any applicable rules, regulations or policies are updated on the London Emergency Plumbing website from time to time, and are deemed to be automatically incorporated within these Terms and Conditions by reference.
2.1. You can order any of the available Services from our website by making a call on the given number or emailing us at the given email address (henceforth, a “Service Order”). London Emergency Plumbing will accept your Service Order when we email (or otherwise communicate with) you with a formal confirmation, at which time a contract between you and the concerned Engineers will be established. In this confirmation communication, we will specifically draw your attention to the costs of providing our Services (and/or products associated with the Services), and the timeframe of providing the same. 2.2. As soon as you agree and confirm the details of the date, time and pricing of the Services, we will make the necessary arrangements with the concerned Engineer, who will exercise reasonable skill, care and diligence in the performance of the Services and keep you updated further regarding the expected completion date and time for the Services. 2.3. If any item(s) in the Service Order are not currently available or capable of being provided, for example, due to unexpected constraints on the available resources, or any unintentional error in the pricing or description of the Services, or any other factor beyond the reasonable foresight and planning of the Engineer that makes them unable to provide the Services within a reasonable timeframe, London Emergency Plumbing will attempt to notify you as soon as possible and will not bill you for any pertinent Services (and/or products associated with the Services), and treat the Service Order as cancelled. 2.4. London Emergency Plumbing will use all reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the confirmation communication; however, time shall not be of the essence of the contract established between you and us in the performance of our obligations. If the Engineer is unable to complete the Services within the estimated timeframe or within the same day, payment will still be due for the partial service and time spent. This will be typically consisting of the callout fee, hourly rate, any materials charged as well as the admin fee and the 20% VAT charge. 2.5. London Emergency Plumbing may charge you for any additional costs incurred by the Engineer as a result of you unnecessarily denying the Engineer any access necessary for them to provide the planned Services. In connection with the above, London Emergency Plumbing reserves the right to terminate the contract if, despite our best efforts, the Engineer is unable to get in touch with you or (re)schedule entry to your property. 2.6. London Emergency Plumbing makes every reasonable effort to strictly adhere to the planned appointment timings, but due to unforeseen circumstances, this cannot be hundred percent guaranteed. Availability of the concerned Engineer at the time of booking, location of the requested service, and/ or any technical arrangements required to be procured by us before commencing the work tend to affect our response time. If you need our emergency assistance within an hour of placing your Service Order, you must pay for our emergency rates, which is higher than usual, and will be notified at the time of placing and confirmed after the accepting of your Service Order by us. 2.7. London Emergency Plumbing will not be liable for any start-up delays caused by factors beyond our control or authority. We will make all possible attempts in notifying you about the delay as soon as possible, and take all necessary steps to minimise the effect of such delay. However, if the delay affects you significantly, you may choose to terminate the contract after paying for the Services (and/or products associated with the Services) provided towards your Service Order till then, if any. Refund of any payment for unperformed Services as a result of your termination of the contract will not be possible. 2.8. London Emergency Plumbing may stop providing you with the Services (and/or products associated with the Services) for any of the following reasons: (i) to resolve technical issues or implement necessary technical adjustments; (ii) to revise the Services to reflect any modifications in applicable laws or other regulations; (iii) to make adjustments to the Services, either in response to your requests to the Engineer (or us) or in response to our notifications to you; or (iv) to ensure there is no pending payment for the Services rendered till date. In all cases, we will make every effort to notify you as soon as possible that we are stopping the provision of Services (and/or products associated with the Services) and in case of (iv), give you suitable opportunity to clear any unpaid balance before resuming the Services. 2.9. London Emergency Plumbing’s primary service area is the City of London and adjoining Boroughs of Greater London in United Kingdom. As a result, we reserve the right to refuse a Service Order from and/or make alternative arrangements for a Service Order requested from addresses outside our primary service area.
3.1. London Emergency Plumbing reserves the right to make necessary changes or modifications to the Service Order to account for any changes in the pertinent laws and regulatory requirements and/or to put into practise technical modifications and enhancements, such as to handle a health and/or safety issue. Before incorporating any such changes, London Emergency Plumbing (or the concerned Engineer) will attempt to notify you, and give you suitable opportunity to review the modifications in the Service Order and confirm the same. If you are not happy with the modifications, you may choose to terminate the contract by contacting us and clearing all pending payment for the Services (and/or products associated with the Services)received up to the point that such changes are notified to you. 3.2. You may also request any changes or modifications to your Service Order by contacting us. If the modification is feasible, we will inform you about the relevant changes in pricing, delivery, or anything else that would be appropriate for you to know as a result of your requested change, and then proceed to deliver our Services as per the requested modifications after you confirm the revised pricing and delivery.
4.1. London Emergency Plumbing will include a pricing estimate of the Services in the confirmation email/ communication sent to you and will wait for your written acceptance of the same before starting any work. This pricing estimate is typically inclusive of all applicable tax and fees, but may be different from the final payable amount, which will be calculated after the completion of the Services and take into account any additional products or service deemed necessary by the Engineer and/or requested by you at the time of performance of the Services. Please note London Emergency Plumbing charges a minimum callout fee for all requested appointments, irrespective of any subsequent cancellation on your part. This callout fee is typically billed as the charge for the Engineer’s time for making any part of or the entire journey to the customers property, in addition to the otherwise applicable hourly rate mentioned in the confirmation email. 4.2. Despite our best efforts, sometimes it is possible that some of the Services (and/or products associated with the Services) that are offered for sale may be incorrectly priced. Before accepting your Service Order, we will typically check the prices to ensure that the lower price is charged. If the prices happen to increase after the placing of your Service Order and before our confirmation, we will always notify you and wait for your instructions and approval of the revised prices. If the prices happen to decrease after the placing of your Service Order and before our confirmation, we will refund the difference. 4.3. All payments are due as soon as you receive our invoice and must be paid on the same day. Late payments are subject to a late penalty calculated at 8% (eight percent) over and above the Official Dealing Rate of the Bank of England as applicable from time to time. You are not entitled to withhold payment of any amount which is due or to set off against any such amount any cross-claim (whether liquidated or unliquidated) for any sum or sums for which we do not admit liability. 4.4. London Emergency Plumbing adheres to strict industry security standards for payment processing and accepts online payment through all international credit cards, debit cards, and bank transfer. It is your responsibility to ensure that a valid card number and billing address is provided for us to successfully process your payment. If your card is issued in a foreign currency other than GBP(£), pricing will depend on applicable foreign exchange rates as per your bank’s rules and regulations. In case you have any question about the pricing or method of payment, feel free to reach out to our customer support before making the payment. London Emergency Plumbing does not store any financial information including card details from our customers and accept no liability for any error in any third-party payment gateway under any circumstances whatsoever.
5.1. At all times, you will be responsible for making sure the working atmosphere is safe, secure and accessible for London Emergency Plumbing’s Engineer(s) to come and commence the Services at your property. In addition to making all necessary arrangements with the appropriate parties or authorities for any applicable authorisation, permits, licence, consent including but not limited to traffic controls and signals needed in connection with carrying out the Services at your premises, you must grant London Emergency Plumbing clear access to your property in order for the Engineer to complete their work. 5.2. If required, you must give permission for the Engineer to pass through any neighbour’s or other third-party property. You shall indemnify and hold harmless London Emergency Plumbing and their Engineer(s) against all actions, claims or demands for any losses suffered or incurred by such neighbours or third parties arising directly or indirectly in connection with the Engineers’ use or access of their property. 5.3. If feasible, you must give London Emergency Plumbing a plan of the drain layouts when it comes to drainage works and Services. If this is not possible, London Emergency Plumbing retains the right to impose additional fees at their current rate in the event that blockages develop in drains not covered or identified by you in your Service Order but needs to be fixed by London Emergency Plumbing as a part of completing the Services to the fullest extent. 5.4. London Emergency Plumbing will commence any and all Services on the good faith assumption that you have obtained all required authorisations and permits as outlined above, and will be responsible for confirming or verifying the same under any circumstances whatsoever. You shall indemnify and hold harmless London Emergency Plumbing and their Engineer(s) against all actions, claims or demands for losses suffered or incurred by London Emergency Plumbing, whether direct, indirect, or consequential, as a result of your failure or delay in obtaining such authorisations or permits.
6.1. London Emergency Plumbing offers three months guarantee on workmanship with respect to any fully-paid Services carried out by an Engineer authorised by London Emergency Plumbing, applicable from the date of completion of the Service Order, over and above any applicable manufacturer’s warranty. Please check for and confirm the applicable guarantee on the invoice supplied to you by the Engineer after the completion of your Service Order. If nothing is mentioned in the invoice, it is likely that the particular Services (and/or products associated with the Services) requested by you in your Service Order is not eligible for any guarantee. In such case, nothing said or done by the Engineer will bind London Emergency Plumbing in providing you with any guarantee, with the exception of any valid court order. 6.2. London Emergency Plumbing does not offer any guarantee on Services with respect to (i) blockage in drainage and waste systems; (ii) property or installations that are more than 10 years old; (iii) materials supplied by you or any third party not affiliated with London Emergency Plumbing. 6.3. All guarantees offered by London Emergency Plumbing will become null and void with immediate effect if the serviced item /appliance is (i) subject to your abuse or misuse; (ii) repaired, serviced, modified or altered by any person other than an Engineer authorised by London Emergency Plumbing; or (iii) repaired, serviced, modified or altered by any person against the written or oral instructions of an Engineer authorised by London Emergency Plumbing.
7.1. London Emergency Plumbing will make all reasonable efforts to advise you of any unavoidable loss or damage to your property that must be made in order to carry out the Service Order. However, under no circumstances London Emergency Plumbing or any of its directors, employees, partners, agents, suppliers, or affiliates can be held liable for any loss or damage that is not reasonably predictable under the normal course of rendering the Services, as well as for any incidental, consequential, special or indirect damages including but not limited to damages for business interruption, loss of profit, loss of data, loss of goodwill and the like, that arises out of the use or inability to use your property during the time our Engineers are providing their Services. 7.2. London Emergency Plumbing categorically disclaims all liability and responsibility for any loss or damage incurred by you or your property in the course of the Engineer’s service in analysing and fixing any drainage, gas, plumbing or blockage issues, including but not limited to any removal of bathroom fixtures, fittings, vanities, panels, accessories, furniture, plaster paintwork, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles, etc.), internal and exterior walls and wallpapers where pipework is/must be routed, and similar areas. Furthermore, any and all waste materials generated as a result of London Emergency Plumbing’s work in the aforesaid aspect must be removed by you. Our Engineers are not liable for removal of any rubbish or any damages caused by the removal of rubbish. 7.3. The repairing of any pre-existing problems or damage to your property that is discovered by the Engineer at the time of performing the Services but which was not specifically mentioned in your Service Order is also outside the scope of London Emergency Plumbing’s liability and responsibility, unless you authorise the necessary modifications to the existing Service Order along with the payment of any additional charges, as applicable. 7.4. You agree and accept that it will be exclusively your responsibility to safeguard yourself and your property at all times during which the Engineer continues with their service. To avoid any unintentional loss or damage, we strongly advise you to temporarily shift, remove, dismantle, disconnect or cover any item within the working space that may hamper with the Engineer’s Services.
8.1. London Emergency Plumbing reserves the right to terminate any contract with reasonable notice in case of any of the following circumstances – (i) You fail to make any pending invoice payment even after repeated reminders; (ii) You fail to timely supply us with any relevant information we need in order to perform our Services; (iii) You fail to grant us timely entry and access to your (or any neighbour’s or third-party) property that is necessary to perform our Services; or (iv) You refuse to accept the delivery of the Services (and/or products associated with the Services) in spite of a confirmed Service Order. 8.2. You reserve the right to terminate any contract with reasonable notice in case of any of the following circumstances – (i) London Emergency Plumbing makes significant delay and/or fails to complete the Service Order for reasons that are not outside their control or authority; (ii) London Emergency Plumbing makes any significant modification to your Service Order which you do not agree to for any reason; (iii) London Emergency Plumbing violates any applicable legal or technical regulation(s) that has the potential to pose significant health and safety risk to you or your premises. 8.3. Irrespective of which party terminates the contract, you will be liable to clear any pending payment for the Services (and/or products associated with the Services) expended for your Service Order till then, if any, at the applicable rate current on the date of termination of the contract.
9.1. London Emergency Plumbing will make every attempt to start and finish the work on schedule, but cannot be held responsible if something happens that makes it impossible for London Emergency Plumbing to complete the work, including things that are out of its reasonable control, including, but not limited to, acts of God, governmental actions, war or national emergency, acts of terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, explosion, flood, storm, epidemic, lock-outs, strikes or other labour disputes, failure of a utility service or transport network, or restraints or delays affecting carriers or inability or delay in obtaining supplies or adequate or suitable materials, or other similar event.
10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. All disputes as to the validity, execution, performance, interpretation or termination of these Terms and Conditions will be submitted to the exclusive jurisdiction of the competent courts of London. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, such invalidity will not affect the enforceability of any other part or provision of this Agreement. London Emergency Plumbing may assign, transfer, charge, sub-contract or deal in any other manner their duties and obligations under these Terms and Conditions to any person, company or third-party without prior notice or consent. No omission or delay by us in exercising a right under these Terms and Conditions shall constitute or operate as a waiver by us of any right to exercise that right in the future or of any other rights under these Terms and Conditions. 10.2. London Emergency Plumbing reserves the right, at their sole discretion, to modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting of the same on our website. You agree to review this document periodically to be aware of such modifications and your continued access or use of the London Emergency Plumbing website shall be deemed as a conclusive acceptance of such modified Terms and Conditions.
London Emergency Plumbing
71-75 Shelton Street, London WC2H 9JQ, UK
London, England WC2H 9JQ
United Kingdom
Phone: (+44)02080641046
